Communications

Are you missing the social forest?

by William Reichard January 19, 2011
Are you missing the forest?

The internet is awash these days in social media specifics. It’s a little bit like someone telling you about a new city by describing the cracks in the sidewalk outside his door–you just don’t get the whole picture. To use a well-worn but apt metaphor–are you missing the forest for the trees?

As leaders in business [...]

2 comments full article…

How to Expand Your Social Network

by William Reichard January 13, 2011
Expand your social networks by growing naturally [Flickr image by brewbooks]

One of the most common questions those who are new to social media have is: How do I develop my network? The good news is that it’s easier than you think because you’re already part of many social circles. Expanding is as easy as starting with the intention of growing.

One of the core principles is [...]

5 comments full article…

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Empathy: A Business Issue? (Review)

by William Reichard December 22, 2010

The Empathic Civilization: The Race to Global Consciousness in a World in Crisis (Amazon affiliate link), by respected futurist Jeremy Rifkin, crosses genres, geographies, and historical epochs to create one of the most encompassing treatises you’re likely to come across from a modern author. Though the book offers insights for many audiences, it may be [...]

10 comments full article…

Social Media as Lifestream

by Mark Brimm November 1, 2010

I recently came back from a vacation in the Sierras that left me more in need of a vacation than when I left. As one Twitter pal said, I needed a “vacation from my vacation” at that point. That got me thinking about how we use social media in a similar way. At first, just surfing around, then huffing and puffing at some point down the road. The same seems to hold true for content producers within a company who employ social media to get their message out: unintended overkill.

4 comments full article…

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Batteries Will Never Be Sexy

by Mark Brimm October 11, 2010

Don’t be surprised if your product or brand can’t be sexy in social media. Luckily for you, that’s not the sole criterion of viability within the medium. You can be a boring commodity and still have cause to stir a conversation about your organization, product and brand…if you see them clearly enough.

6 comments full article…

Spread Your Social Capital

by William Reichard October 6, 2010
Share the social media wealth.

The notion of scarcity is the primary obstacle in a recession, and at the same time, its antidote, sharing of capital, is social media’s primary strength and modus operandi. Put simply, the way up is from here.

15 comments full article…

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Going Native

by JC Hewitt September 30, 2010

The web has a complex human geography. While many people may hang out on the same website – like Facebook – they don’t necessarily all take part in the same social groups. They won’t even necessarily use the same names or identities in each social context.

When you’re conducting customer research or trying to drive new [...]

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You SHOULD Be Sick of Your Social Media

by William Reichard September 29, 2010
If you

When you’ve finally got a tiger by the tail, it will be clear, won’t it? When you’ve finally found that world-changing message and you’re on a social media roll, hitting every note just right, sparking huge strings of comments every time you make an utterance, you’ll just know it, right? You’ll feel the rush. Your success will be obvious. Won’t it?

Sorry, but no.

11 comments full article…

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How’s Your Customer Fu?

by Mark Brimm September 27, 2010

Are you a wimpy biz on the block that doesn’t notice when people put you down? Train hard and defeat suckiness with customer service kung fu!

6 comments full article…

Are You an Answer or a Question?

by William Reichard September 22, 2010

What is your organizational strategy for engaging your target audience? Are you overfeeding them with answers, or giving them food for thought?

7 comments full article…

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