Category Archives : Customer Service


Brands Delivered Like Drugs 3

When the delivery guy shows up, invariably, he is suspicious looking. I don’t mean that he looks suspicious to me…he’s the delivery guy, I figure I know his basic story with regard to me as the customer. I mean I feel like I’m a suspect of some kind, or crazy, perhaps, for being the only guy in my neighborhood that orders pizza on a Monday night. So anyway, not a great feeling right there for the customer.


Are You a Social Media Dog-Robber? 4

Would you steal from a dog for your social media clients?

The question is only half serious. If you haven’t heard the term “dog robber,” it is “American military slang, dating back to the US Civil War, for an enlisted man who acts as an orderly, valet and all-around facilitator for an officer.”


Dear Little Startup: Do You Suck? 22

What’s in the mysterious package? Even if you already know, a part of you is calculating all the possible variations. Is it bigger or smaller than I thought? Is it way more cool than I thought? How much enjoyment will this new purchase bring my life? The sky is the limit when the brown-wrapped wonder arrives at your door…isn’t it? Did you make and/or ship the product in question? If so, then why are you letting this retention opportunity slip through your fingers?