customer service

The Perils of Promising Too Much

by JC Hewitt October 7, 2010

JC Hewitt describes how promising too much can lead to a persistent customer service pain-in-the-ass.

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How’s Your Customer Fu?

by Mark Brimm September 27, 2010

Are you a wimpy biz on the block that doesn’t notice when people put you down? Train hard and defeat suckiness with customer service kung fu!

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Customer Service IS Your Business

by Mark Brimm August 23, 2010

Every long-standing business owner knows what it’s like to face a complaining customer on the other side of the counter, be it physical or virtual. It doesn’t matter that you go the extra mile for all of your satisfied customers, there is always the new customer who doesn’t know you yet. To them, you’re just [...]

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